So you want to be a manager, eh?

Organization chart

Shuffling through my desk of old papers this weekend, I discovered an old manager feedback form I wrote for a previous manager and decided I should write about what it takes to be a manager and what it looks like for those of you interested in becoming one and being skilled and successful in the role. You might be wondering and thinking to yourself, "I can do that." And that's a good place to start - by inquiring. As a start, a manager sits within an organization having direct reports and itself being managed by another manager. They have a responsibility to get results of the organization through the work of others, namely their direct reports. They not only have their own projects, but also the projects of their direct reports. In general, they have a greater span of control and need additional skills not required by being an individual contributor, one with no direct reports.

As you think about your plan for becoming a manager, keep these areas in mind and find opportunities in your current role to build your skill and gain experience. (Also, see last month's post on Stretch Projects.) If they don't exist, then you can find opportunities in other organizations and activities, such as volunteering.

The areas I want to focus on are Communications, Development, Diversity, Team Building, Goal Setting, Customer focus, and Values. I'll stray away from the why for now and focus more on the definitions. The why's is such a larger topic of discussion and can lead to discussions regarding legal issues. If you keep your context of being a manager to someone committed to the success of their organization, you'll avoid most issues related to poor people management.

As a manager your communications become very important as you want to encourage discussions that are open and productive. For example, when issues arise within your team, are you open to listening? Or do you blame the messenger? Can you see a deeper commitment of the message and not just the message itself? Are you able to share information that your direct reports need to do their jobs and help them to understand how your division or group contribute to the company's overall success? Do you avoid sharing unpopular news?

As a manager, you become the advocate and supporter of your team's development. This aids not only in achieving your immediate team goals, but also in providing the company a talent pipeline such that your team can move on to other roles that the company needs and provides your team a pathway for career success and their potential. You will want to show sincere interest in your direct's career by not only creating opportunities within their current role, but giving them challenging opportunities. If a training and development opportunities comes up like a conference or an outside program, can you support your direct's time away from work?

As a manager, you will definitely work with different cultures, backgrounds, and perspectives. Respecting diversity will only help to make you a better manager and ambassador for your group. What it looks like is you considering points of view that are contrary to your own and leveraging those strengths and differences. When you have a diverse group of people working for you, then you have additional skills and inputs to get your job done.

As a manager, you are not only concerned for yourself, but for your group and so team building becomes more of your focus. You'll need to be vigilant on the status of your group's integrity and morale. You'll be now seen as a leader. (Of course, you can lead also as an individual contributor.) You'll be required to inspire your team to achieve business results, effectively as opposed to burning out your team. You'll also be asked to remove obstacles and roadblocks while placing your own needs after the groups.

As a manager, you are setting the bar for your organization. This is called goal setting. Can you set, prioritize and communicate realistic and achievable goals? Do you have conversations with your group on where they are at on meeting their goals?

As a manager, you get customers as part of your added responsibilities so you'll need to take action on customer feedback demonstrating your focus on keeping your relationships positive. Sharing customer feedback with your team is also something you need to take into consideration.

Last, but not least, as a manager, whether it's integrity, operational excellence, and customer focus you are responsible for having your team be aligned to the values set at your company.

In summary, being a manager takes alot of preparation and people skills and developing these skills takes time and investment on your part.

Having read this, do you see actions you can take today that tomorrow will lead you one step closer to being a manager?

And if you're wondering about what happened to my manager who I gave feedback. Today, she is now a Sr. Executive and is very successful.

Regards,
Gil Gido
NAAAP Seattle
President

"The Power Grid" - An EDI Leadership Navigation session

Federal Way, Wa - At the Weyerhauser Headquarters last friday, Executive Development Institute (EDI)Leadership Navigation program participants met for its 7th session entitled Gamesmanship: Knowing Your Field of Play and How to Create Wins and learn from executive mentors on organizational politics. (Note: the Leadership navigation program is for mid- to senior level professionals having displayed managerial, entrepreneurial and leadership skills.)

I had the privilege of sitting in and taking part in the discussions.  The session's distinguished executive mentors included George S Kikuchi (US Postal Service Executive, retired); John Okamoto (Executive Director, Washington Education Association); Jenette Ramos (Director, Business Operations, Fabrication; Boeing Commercial Airplanes); and Marvin (Ray) Risco (Vice President of International Operations at Weyerhauser).

What I learned was that organizational politics are as old as the history of business. This session looked at the role of power and politics within organizations.

I widened my awareness, gained a better understanding and tools needed to be able to assess the relevant “rules of the Game” and developed effective strategies and skills to succeed in any organization. More importantly, I wanted to be a much more skillful player.  For example, George mentioned to gain power yourself, you need to start with yourself, expand your circle of influence, and be aware when power is granted to you because identifying the invisible power grid underlying the field of organizational dynamics allows us to appreciate what’s really happening versus what we hear or see taking place. Knowing this gave me, I think, a significant strategic advantage in being able to influence decisions, move projects along and close critical deals.

I want to thank EDI's Executive Director, Starr MacDonald and session facilitator, Colleen Yamaguchi for granting me this privilege. Thanks!

Regards,
Gil Gido
NAAAP Seattle
President

Listening

Listening is that part of communication where the message is received and understood.  Many people would say that they listen, but do they really?  It's really different than hearing. Hearing is just when the sounds enter the ear canal and make vibrations.

I've been asked a few times about the best way to listen and I've come up with really one that answers the question. It's a simple test.

You're on a plane sitting comfortably on your way to someplace adventurous and then all of a sudden the pilot comes up on the intercom system to say, "Hello, everyone. I'm sorry to inform you that the we've lost both of our engines and that we'll be making an emergency landing in the next city."  You sit at alert anticipating the next few seconds and what's to come - Yes, instructions to save your life! 

Can you see the difference this would make on your professional life? Listening to every conversation like your life depended on it?

Here are a couple more examples. You're now at a sales meeting and your client states the conditions you and your company could stand to gain their business tripling your commissions.... Or your CIO states that your company has decided to reduce headcount and that you will be impacted ... Or your CFO states that your company has exceeded their financial goals and will be handing out bonuses.

In all of these situations and others, you're required to listen. I won't go into the details of the techniques of listening, but if your life depended on it, you'd be listening.

Regards,
Gil Gido
NAAAP Seattle
President

Your values

I happened to be at ACRS at the EDI Leadership Conference where Chee Chew, an engineering director at Google gave the opening keynote. At Google, Chee leads a team of 300+ engineers. I never met Chee, but he came out in a blue sweater and jeans and gym shoes. "So what," you say? Well read on as what he wears says something about his values.

He started off with showing us pictures and asking us which we related to most.

Picture series A

Blue sky bridge vs a Sunset (Blue)

Timex vs Rolex (Functionality)

Hooded sweatshirt vs Tuxedo (Functionality)

Grand Piano vs Electronic Piano (Maintenance)

Washington DC vs Rome (New adventurous places)

Key: Chee's picks (Chee's Values)

I picked the sunset, rolex, hooded sweatshirt, grand piano, and Washington dc. I am sure other folks picked something else. As it relates to Chee, he chose the Blue sky, the timex , the hooded sweatshirt , the Electric piano , and then Rome .

He later described why he picked the pictures he chose, an indication of his values. He chose the Blue sky picture for blue; the timex for functionality; the hooded sweatshirt for functionality; the Electric piano for its easy maintenance, and then Rome for his love of adventurous places.

He then showed us another picture series and asked us to pick the pictures he would choose based on his given values. Which ones do you think he picked?

Picture series B

Red Acura vs Blue Honda (Blue)

ChoiceDek Recycled vs Wood Deck (Maintenance)

Knife vs utility knife (Functionality)

Gym Shoe vs Dress Shoe (Functionality)

Africa vs Seattle (New adventurous places)

Key: Chee's picks (Chee's Values)

I admit, I struggled a bit as some of my values got in the way. Knowing his values, it was a bit easier for me to pick the pictures that would he would pick.

Chee then dialogued about meetings he attended for his group and watched the decision making process. In the earlier part of his career as he grew into management roles, he admitted that he was more hands on yet the bigger his team got, this management style didn't work for his worklife balance as he spent a lot of time fixing issues and he had to be in the room to make decisions.  He realized that this process didn't scale as his team globally grew. He had to state his values to his team so that they could speak to what Chee would decide if he wasn't there.  (The exercise above demonstrates this.)

The lesson to be learned with Chee is to be open about your values and to be self aware of your management style meaning are you hands on or are you consistently sharing your values to help your team make decisions?

Regards,

Gil Gido
NAAAP Seattle
President

Additional Links:

○ Google, Inc.: http://www.google.com/

○ Executive Development Institute: http://www.ediorg.org/

○ Asian Counseling and Referral Service: http://www.acrs.org/

○ Authentic Leadership by Bill George: http://bit.ly/ddNOmG